Document Complaints and Vexatious Complaints Policy and Procedure

We aim to provide good quality services. Unfortunately, things go wrong sometimes. It is really important for us to know when things do not go well, so that we can try to resolve any problems and learn from them. For this reason, we have a complaints process. We log complaints on our Customer Relations Management [CRM] system and report regularly to councillors and managers on how we are doing. Author: Monitoring Officer Approved by: Cabinet Date of Approval: 11 October 2017 Date for Review/Expiry: 30 September 2020